Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- All orders, unless prevented by an unforeseen event, will ship within 1 to 2 business days. Lafreshgroup.com will make every effort to ship all orders in a timely manner. We do not ship orders on Saturdays, Sundays, or national business holidays. A signature may be required for UPS deliveries. Lafreshgroup.com will not knowingly ship any products to any countries that may require any type of license. Lafreshgroup.com will not be held responsible or liable for any problems that result at your local customs office. No refunds will be given for items that are seized at your local customs office. Lafreshgroup.com will not be held liable for any customs duties or taxes that arise from your local customs office. Lafreshgroup.com will also not be held responsible for any additional fee the local carrier in your country may charge. Our international shipping prices reflect the base shipping charge not including customs duties, taxes and country specific fees. Our fees ONLY reflect the cost for us to ship your order to your country. If you are unsure of your country's import policies, please check with them before ordering.
- Privacy & Security
- Lafreshgroup.com is the sole owner of information collected on this site. We will not sell, share, or rent this information to any outside parties, except as outlined in this policy. We collect information from our customers to process orders and better serve you with pertinent information, such as order confirmations and order status updates. Information collected includes your name, shipping address, billing address, telephone numbers, e-mail address, and payment information such as your credit card number. We also require you to submit a username and password of your choice for your future access to your account information. To safeguard that your user name and password remain confidential, DO NOT share this information with anyone. If you elect to receive our newsletter or special promotions, your contact information will be used for the delivery of these items.
- Returns & Replacements
- This is our Detailed Standard Return Policy. Unless another return policy is indicated, products sold by Lafreshgroup.com are covered by this Standard Return Policy. Merchandise under this Standard Return Policy may be returned within 30 days of the original invoice date for a refund (Original shipping cost is non-refundable.) All returns shipped back to Lafreshgroup.com must be in the same condition as they were received. Lafreshgroup.com is not responsible for return shipping costs.
- Ordering
- Order by phone or e-mail. Our toll-free order number is 1-888-5-La-Fresh; for customer service or general information, call 1-888-5-La-Fresh. All sales final.
- Payment, Pricing & Promotions
- Lafreshgroup.com accepts American Express, Discover, MasterCard, Visa, Visa Check Cards, and Paypal. At Lafreshgroup.com we make every attempt to offer you consistently competitive prices on every item in our store. All prices are listed in U.S. dollars. We consider many factors in our pricing approach including cost, supply and demand, customer satisfaction, and most importantly, we expect to be in business 10 years from now.
- Viewing Orders
- To view your orders, log into Lafrehgroup.com and then click, "My Account". You will then be presented with your most recent orders. You may click "View All", to view all orders you have made with us.
- Updating Account Information
- To update your account information, log into Lafreshgroup.com. On the left side under "My Account", click "Account Information". You may now edit your information. You may also select other areas of your account under the "My Account" box and modify that information as well. Additionally, you may contact support and ask for assistance.
